Patient Advocates: The Missing Link in an Employee Benefits Program

Employee Assistance Program (EAP)  is Underutilized

As Patient Advocates, we know the term “healthcare” brings about a wide range of opinions, emotions, concerns, and uncertainties. As a business owner, have you ever been in the situation that prompted you to think: Does my EAP have all the support services necessary? When your employees are stressed and confused about making healthcare decisions for themselves or their loved ones, who do they call on for help? 

Everyone, whether you are an employer or employee has had to deal with healthcare issues. No one is immune to the effects of a fractured healthcare system and the stress that comes with it. With the COVID-19 pandemic, we know without a doubt getting what we need out of our healthcare system can be a nightmare.

Whether it be our children, our parents, our spouses, or ourselves, we all have been subjected to the barriers in healthcare that prevent us from having a successful experience and healthy outcome.

We know that this stress can bring an individual to a Human Resources Department desperate for help. We believe that most individuals who get overwhelmed in trying to figure out what to do next in healthcare have hit some sort of roadblock.  These roadblocks no doubt contribute to the underutilization of EAP’s across the nation.

It is our belief that independent patient advocates are the link that has been missing to support your current services and to increase engagement in employee assistance programs.

Why Patient Advocates

In our years of medical service and personal experiences in the US and Canadian healthcare systems, we have experienced countless cases of patients and their families who are unsure of what’s going on with their healthcare. Repeatedly, we could see the toll that it was taking on the patients and their families and we knew there had to be a way to bridge these gaps, ease their stress, and be satisfied with the care that they are receiving.

In 2018, we were introduced to the relatively new service of Independent Patient Advocacy and the National Board Certified Patient Advocacy (BCPA) certification that had become available. We saw an opportunity to become a part of the change in the way individuals view healthcare and the way it is managed. “I always wondered why somebody doesn’t do something about that. Then I realized I was somebody”, this quote by Lily Tomlin, really resonated with us.

Patient Advocates are the Missing Link in an EAP

We know Your Company is known for innovation and employee engagement. As a company with thousands of employees, supporting your EAP program is challenging. We are the “bridge” between your employee’s healthcare concerns and uncertainties to your employee’s understanding and peace of mind. We eliminate the healthcare gaps caused by medical navigation, poor communication, confusing diagnosis, the hospital bedside or appointment accompaniment, prescription issues, and end-of-life planning as well as medical bill and insurance review

Now is the time to strategically plan to add a patient advocate to support your organization. This new innovative approach to your Employee Assistance Program will support your organizational family during this covid-19 pandemic and align you well ahead of your competition. At Whitley Patient Advocates, we know “Making health care decisions can be confusing. We provide medically licensed support so you can feel confident about you or your loved one’s health”.